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All of our items are brand new and we stand behind them 100%. Each item is hand inspected for quality prior to being shipped to you. If you are unsure about a product's look, weight or quality, please feel free to order one without personalization to review prior to placing that huge order.
Items will be engraved and/or personalized exactly as requested including upper and lower case letters. Please review your personalization request carefully when you email it to me. Make it Personal is not responsible for misspellings or errors that were sent to us. All personalization is done in the font style as pictured. We do not make font changes. Do not type in all caps or all lower case letters unless you want your personalization to appear that way. Please refer to the product image for the type of font used. As always, if you have any questions, just ask!
If you would like a Monogram, please clearly specify "Monogram" and provide the initials in this order: First name initial, Last name initial, Middle name initial. We will not change the order of the initials. Make it Personal will produce the Monogram exactly as you have entered it in the font shown for the item ordered.
Example of Monogram: John Allen Magnuson will be JMA (the "M" will be slightly larger than the J and A)
Wedding favors can only be ordered in quantities of 12.
Once your order is received, it will be considered in processing as we do process orders quite quickly. Once your order is in processing, any changes to your order will incur a change fee of $25 per order. Changes include, but are not limited to, personalization, product, address, ship type, added fees, product additions, gift messages..etc. Once an order is in processing, the purchaser cannot cancel the order.
All personalized items are shipped within 5 business days of payment clearing. Domestic shipping is free. Overseas shipments are sent via USPS Priority International.
My suppliers do not directly ship overseas; so I do have the item shipped to me initially, and then I ship it overseas. There is no extra charge for this service. It does add to the shipping time frame though. Usually, it does take approximately 3 to 4 weeks to receive the items overseas.
Candle and favor orders will ship separately from engravable and adult apparel orders. Children's apparel orders will also ship separately. Items are shipped using a ground saver method (UPS, FED EX, Speedee or USPS) unless a shipping upgrade or specific carrier is requested. There will be an additional cost for this service.
We offer a satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. No refunds are available on personalized items. Items without personalization may be subject to a restocking fee.
Please inspect your items as soon as they arrive. Any defects or damages must be reported within 2 days of delivery date.
Please keep in mind that personalized merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged for any reason after the event date, regardless if they are defective or damaged as Make it Personal cannot be responsible for the use of the merchandise. Any defective or damaged merchandise you wish to exchange must have an RA number before returning, so do contact me before attempting to return an item. Return shipping is the responsibility of the purchaser.
If you have any questions regarding your purchase, always feel free to contact me.
Please place gift orders 3 weeks prior to the event date to avoid rush shipping charges.
We ship anywhere in the world. All domestic shipping is free. Overseas shipments are sent via USPS Priority International.
Orders outside the US may be subject to import
duties and taxes, which are levied once a shipment reaches your
country/region. Additional charges for customs clearance must be borne by you; I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country/region to country/region; you should contact your local customs office for further information.
Additionally, when purchasing from me, you are considered the importer of record and must comply with all laws and regulations of the country/region in which you are receiving the goods.
We accept Paypal, Money Orders, Cashiers' Checks or Personal Checks.
Do keep in mind that if you send a money order or cashiers' check that we will wait for payment to clear before we process your order.
Always feel free to contact me with any questions or concerns.
Enjoy your shopping experience and thank you again for choosing Make it Personal!
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